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Junior Application Support Analyst



The role

This is a great opportunity to join one of the largest integrated energy and commodity trading companies in the world.

We are looking for a pricing analyst with interest to work in the Commodities industry who is passionate about pricing data and supporting enterprise-wide systems.

The successful candidate is adept at partnering with end-users to log issues, analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit.

This role will report into the Application Support lead working on different business systems critical for the trading life cycle.


Key responsibilities

  • Perform system checks daily and escalate to concerned teams.
  • Understanding, monitoring and releasing of internal applications and price loading activities.
  • Work with users to resolve any pricing or trade valuation issues coming from prices.
  • Create users and grant necessary access to different applications using central system.
  • Support users on issues reported for business applications.
  • Running and debugging spreadsheets to ensure price load process completes successfully.
  • Take appropriate actions to ensure that time-critical batch steps run. This may involve root cause analysis of issues and taking appropriate corrective actions (fixing curves, loading data manually…etc.).
  • Improve the end of day process to automate as much manual work as possible.
  • Collaborate with development team to automate repeated manual tasks.
  • Monitor pricing systems availability and report issues pro-actively.
  • Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages
  • Good organizational skills in managing issues, projects and communicating to the stake holders.
  • Fast turnaround of client requests
  • Log and prioritize tickets in ServiceNow.
  • Improve client service, perception, and satisfaction.


Technical qualifications and skills


  • Working experience in IT industry (Internship or similar).
  • Knowledge of pricing of some or all commodities Crude, Oil products, Agriculture, Metals, Coal, Bunkering…etc.,.
  • Working knowledge of forward curve construction is an advantage.
  • Knowledge of commodity markets and derivative products is an advantage
  • Strong mathematical, analytical and troubleshooting skills.
  • Must have experience working with Microsoft Excel and VBA development.
  • Development experience using 3rd party libraries in Excel is an advantage.
  • Must have strong knowledge of Microsoft SQL Server programming skills to adapt queries and stored procedures.
  • Good knowledge in any of the programming languages like C/ C++/ Java/.Net
  • Knowledge of databases like MSSQL/ MySQL/ Oracle
  • Familiarity with source control systems like Git
  • Experience of automation platforms like Ansible and create runbooks.
  • Experience with observability and analytics tools like Prometheus/Grafana/Elasticsearch
  • Knowledge of ITIL standards is an advantage.



  • Fluent in English
  • Excellent communication skills to interact with various stakeholders both internal and external.
  • Ability to work under pressure and manage/prioritize multiple requests/projects independently.
  •  Analytical and critical thinking with ability to solve complex issues.
  •  Adapt to changes quickly and communicate effectively.
  • Flexible to work shift patterns on ROTA.
  • Motivated and willing to learn and work on different systems 3rd party and in-house developed
  • Able to support team members in different geographical regions.
  • Self-starter and willing to work independently with minimal supervision
  • Enthusiastic about doing new things and learning new technologies
  • The ability to communicate complex procedures to other colleagues
  • Attention to detail and desire to probe further into data


Apply now